Terms and Policies

GIM dispatch and delivery policy applies, in addition to the terms and conditions (“Terms”), to all GIM products purchased via our online store.

Order acknowledgement & updates

Once an order is placed via GIM’s online store, you will receive email updates at each step of the dispatch and delivery process to keep you up to date with the progress of your order.

Non stocked products

Due to the nature of some products being very specific in purpose or application, not all products are stocked by us. These non stocked products are made to order and are products that are not stocked by a manufacturer or by us and have been purchased in by us specifically for your order. These non stocked products usually have an extended dispatch date and lead time for delivery from the supplier and us.

Stock on hand

We will use reasonable endeavours to show the correct available stock levels, however out of stocks will occur from time to time and for a number of reasons. We will use reasonable endeavours to source out-of-stock product from suppliers as soon as reasonably practical.

International orders

GIM online store has been launched to aid and assist our customers within Australia. If however, you are overseas and place an order through our online store, prices will be displayed in local currency. The final cost at checkout is inclusive of shipping, duties, and taxes.

Duties & Taxes

International and local taxes, tariffs and value-added tax are determined by the purchased merchandise’s country of origin (or the country it was manufactured) and the classification of that merchandise in accordance with a harmonized system used by the country. They are displayed in the order total at checkout.

Dispatch fees

The price of your products ordered does not include shipping or handling charges. These are added at the checkout, or in some cases where a particular product requires specialized transportation, a quote for dispatch will be arranged and you will be advised of these additional fees. Shipping and handling costs, minimum invoice values and any other additional charges (if applicable) will be added at the checkout and you will be asked to confirm the order, including all additional charges.

Local Shipping

Orders will be shipped out within 1-3 business days (M-F) from the order date.  Standard shipping takes 2-7 business days. Express shipping takes approximately 1-3 business days. Note, shipping windows are estimates.

International Shipping

Orders will be shipped out within 1-3 business days (M-F) from the order date.  Standard shipping takes 5-10 business days. Express shipping takes approximately 2-3 business days. Note, shipping windows are estimates.

Transit time

Whilst we will use reasonable endeavours to dispatch orders within the above timeframes, transit times will vary depending on the address location. Due to geographical circumstances, some locations may take longer to receive deliveries.

Deliveries

We use several carriers for deliveries depending on the customer’s location. Some carriers use a signed consignment note system and will not leave parcels unsigned for at a delivery address.
Deliveries left unattended at your address at your request are your responsibility. You accept that we will not be liable to replace the product in these circumstances.
You may receive your order in one complete delivery or in multiple deliveries.

Dispatch delays

In some circumstances, dispatch of your order may be delayed. The following sets out some of the common reasons for dispatch delays:

  • If items are on backorder from a supplier especially items that are non stocked products or in transit from overseas;
  • If a supplier is unable to receive an order for whatever reason;
  • During public holidays or periods of industry wide shut-downs, such as Christmas and Easter;
  • If a customer’s account is on credit hold;
  • If any of the customer, order, dispatch or delivery details are incorrect;
  • If a transport company experiences issues during delivery; or
  • Acts of god.

Services

All and any services requested will comply to a Services Agreement between GIM and interested person/s. The delivery of such services will be as per Services Agreement. Services are non-refundable.

Event Tickets

Once payment has been received, your ticket to our event will be automatically emailed to the email address provided. On the event day, your ticket will be scanned at the door for entry into our events. Event tickets are non-refundable. 

All full-priced products still in their original condition are eligible for return within 30 days of the original purchase date. Price slashed items, provision of services and event tickets are non-refundable. While we try our best, direct exchange requests are not guaranteed because our stock is limited.

To request a return, please email us at info@globalindigenousmanagement.com with the subject line ‘Request for Returns’, detailing the reason for return. Once the goods have been approved for return, you will be allocated a returns number. Once the return has arrived in good condition and the goods have passed our internal inspection, it can take up to 10 business days for a refund to be processed. You will receive an email once your return is processed.

International Returns & Exchanges

International orders are not eligible for free returns or direct exchanges. The cost of return shipping is the responsibility of the customer and original shipping fees, duties, and taxes are non-refundable.

Please ship approved returns back to the following address:

GIM Returns

Returns No: ***(input your allocated returns number)

4 Gladesville Street

Truganina 3029

Melbourne, Victoria

Please note that returned orders can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1 – Shipping time to arrive back to our warehouse
2 – Processing and inspection for refund approval
3 – Authorization to finance department to issue refund
4 – It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package to info@globalindigenousmanagement.com so that we can investigate further.

Disclaimer

Global Indigenous Management  (“GIM”) collects important user and customer information in an effort to enhance and personalize your online experience. This information allows us to communicate with our customers about our products, services, events and promotions.

The privacy policy (the “Privacy Policy”) described below covers the entire GIM website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

Collected Information

When you place an order, submit your account information or participate in our services, events, promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). GIM will use your information collected online to process and fulfill your order, provide requested services, and complete your registration in our events. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, service or registration.

In addition, we maintain a record of your purchase, service and registration history, product interests, and whatever other registration details that might enable us to improve your online experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive events and services we offer. At GIM, we understand and recognize that we must maintain and use customer and user information responsibly.

Like other websites, we may also use technology to collect information such as site behaviors, age, gender, language, time zone, income, location and education level. We may use or disclose aggregate information for any purpose. We may also collect information about you from third parties and social media sites. We trade and purchase contact information such as demographics, internet and electronic activity and commercial information with other third-party data aggregators for commercial purposes.

The information collected is used to fulfill your orders, send transactional correspondence, plan our assortment, respond to customer inquiries, send you e-newsletters, send you marketing and promotional communications, respond to questions or feedback, improve our website and marketing efforts, conduct research, display content based on your preferences. We may also use this information to enable reviews of our products, services or events.

Our Site uses cookie to help keep track of items you put in your shopping cart and to tell us whether you have visited our Site in the past. This allows visitors to our Site to maintain shopping carts between visits or maintain their registration. We also use cookies as the location to trigger abandoned cart messages.

GIM may collect your email address via cookies and pixels on the Website through the use of trusted third party partners.  These partners may combine your email information with other information they have access to such as mailing address so that GIM  may serve relevant marketing offers to you via direct mail.   If you do not want GIM to collect information about you, please opt out.

Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including placing an order or logging into any other GIM membership-related services.

Additional Means of Obtaining Information

Cookies

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

Site Statistics

Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve GIM products, services and our overall Site experience.

Information Sharing with Outside Parties

GIM may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our Site or offline with us with a third-party advertising and marketing partners and their service providers in order to deliver you advertising tailored to your interests when you visit certain other websites and for commercial purposes related to marketing communications.

We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Marketing Communications Choice and Opt-Out

We intend to communicate with you only if you want to be in touch with us. You may opt to stop receiving our email marketing by clicking the unsubscribe link at the bottom of these emails or by contacting us via email: info@globalindigenousmanagement.com

If you prefer to not receive mail from us, you can submit a request via email: info@globalindigenousmanagement.com  with your full name, mailing address and request to be removed from future mailings. You may also request that we not share your personal information with third parties by emailing us at info@globalindigenousmanagement.com

We reserve the right to retain any personal information reasonably necessary to appropriately document our business activities for archival and record retention purposes to the extent permitted by law. We will store personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. You have the right to request deletion and erasure of your personal information by us, and we will use commercially reasonable efforts to honor your request where required by law, but please note that we may be required to keep such information and not delete/erase it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete/erase any information, it will be deleted/erased from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.

Australia Privacy Rights

The handling of personal information in Australia is governed by legislation at both a federal and state/territory level. At a federal level, the Privacy Act 1988 (Cth) (Privacy Act) governs the way in which business entities and federal government agencies must handle personal information, largely through the 13 Australian Privacy Principles (APPs) set out within the Privacy Act.

‘Personal information’ is defined by the Privacy Act as: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Age Requirement

GIM is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us. If you do submit personal information it must be approved by your guardian or parent with their consent and their personal information and contact details.

Security

We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information to ensure your personal information is always kept safe.

Modification of Policies

It is at our sole discretion that GIM may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.

Summary

GIM takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, services and events, we are equally committed to providing our customers with a safe and secure online experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved online service.

If you have questions or suggestions regarding our privacy standards please email info@globalindigenousmanagement.com

Welcome to the Global Indigenous Management  (“GIM”) website (“the Site,” “we,” “us,” or “our”). GIM provides this site as a service to its customers. Please read the following terms and conditions (“Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by these Terms as well as any other terms, policies, guidelines or rules that apply to any portion of this site, without limitation or qualification. If you do not agree to these Terms, please do not use this Site in any way.

Additionally, GIM reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our Terms.

Privacy

We have adopted a Privacy Policy that you should refer to in order to fully understand how we collect and use your information.

Copyright

All content and information included on this site, including, without limitation, text, graphics, images, designs, artwork, photographs, logos, audio or video clips, digital downloads, data and content compilations and software, is the property of, or licensed to, GIM or is the property of, GIM content suppliers or licensors and protected by the laws of Australia and other countries and international treaties.

Trademarks

All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to GIM, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of GIM, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

Talent Relationship

GIM’s relationship to the Talent, to be their representative in the industry and at no time is the relationship one of employer/employee, which is confirmed within the Australian Taxation Office’s “PAYG Withholding – Performing Artists and Promotional Activities”. The complete Guidelines can be viewed/printed from the Australian Taxation Office web site. Under these Guidelines it is stated that irrespective of whether the relationship of the Talent with the Client is deemed to be that of employee or independent contractor, the “Payer” of the Talent’s services (the Client) is responsible for withholding PAYG Taxes from the Talent Rates and the payment of Talent’s Superannuation, in accordance with current Superannuation Legislation. Please note the following point as stated in these ATO Guidelines: “Payments made to a performing artist’s agent: Where an agent contracts on behalf of the performing artist, the contract is still between the performing artist and the advertising agency or advertiser.”

Notice

GIM may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

GIM may collect your email address via cookies and pixels on the Website through the use of trusted Third-Party partners.  These partners may combine your email information with other information they have access to such as mailing address so that GIM   may serve relevant marketing offers to you via direct mail.   If you do not want GIM   to collect information about you, please visit to opt out.

Rights Reserved

GIM reserves the right, at our discretion, to amend the Terms and Conditions, and to change, add, remove, or otherwise modify any aspect, content or feature of this site at any time. Please check these Terms periodically for any changes. Your continued use of this site following the posting of changes to these Terms shall constitute your binding acceptance of any such amendments, modifications, additions and/or deletions.

Pricing Policy

At GIM, we are committed to providing our customers with great quality products, services and events. Our products, services or events are sold online only at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in product, services and events may occur. If you are not satisfied with your purchase, please review our Refunds Policy for further assistance.

Site Use

You cannot access or use the GIM website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although GIM cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

Also, you agree that no comments or other user submissions submitted by you to the GIM website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

We do not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site. GIM reserves all rights to deny or restrict access to this site to any particular person, or to block access from a particular internet address to this site, at any time, without ascribing any reasons and/or notification whatsoever.

Right to Close Accounts

GIM reserves the right to close the account(s) of any user and to request proper payment if the user attempts to use the GIM services or products in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

International Users

While shopping and checking out, prices will be displayed in local currency. The final cost at checkout is inclusive of shipping, duties, and taxes.

Duties & Taxes

International taxes, tariffs and value-added tax are determined by the purchased merchandise’s country of origin (or the country it was manufactured) and the classification of that merchandise in accordance with a harmonized system used by the country. They are displayed in the order total at checkout.

Payment Methods

Payment methods may vary by country; you’ll find all available options at checkout.

International Shipping

Orders will be shipped out within 1-3 business days (M-F) from the order date.  Standard shipping takes 5-10 business days. Express shipping takes approximately 2-3 business days. Note, shipping windows are estimates, please review our Dispatch & Deliveries Policy for further assistance.

International Returns & Exchanges

International orders are not eligible for free returns or direct exchanges. The cost of return shipping is the responsibility of the customer and original shipping fees, duties, and taxes are non-refundable, please review our Refunds Policy for further assistance.

User Submissions

GIM strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to GIM on or by this Site shall be and remain GIM property. Users assign all property rights and interests to GIM allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, GIM shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

Monitoring

GIM has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. GIM has no obligation to display or post any content. GIM, subject to the Privacy Policy, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. GIM shall have no liability in connection with any content or content submitted to, transmitted via, or displayed or posted on this Site, regardless of whether provided by GIM or any other party.

Correction of Site Errors

The information on the GIM website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconvenience.

Modification/Termination of Website

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. GIM shall not be liable to you or any third-party for any termination of your access.

Third-Party Links 

To improve our Site, GIM may use and promote services provided by outside Third-Parties. However, even if the third party is affiliated with GIM, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

Termination

Notwithstanding any of these Terms and Conditions, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Terms and Conditions will still apply.

Disclaimer

We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any Third-Party website or merchant or operator of such a Third-Party website.

All content contained on this site, including text, graphics, and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, GIM disclaims all representations and warranties, express or implied, with respect to such content, whether provided or owned by GIM or by any third party, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-fringement, freedom from computer virus, and implied warranties arising from course of dealing or performance. In addition, GIM does not represent or warrant that the content accessible via this site is accurate, complete, or current, and you may not rely on the content accessible via this site.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall GIM, its officers, directors, employees, or agents be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any: (I) Errors, mistakes, or inaccuracies with regard to the content contained on this site; (II) Any unauthorized access to or use of the site or GIM’s secure servers and/or any and all personal information and/or financial information stored therein; (III) Any interruption or cessation of transmission to or from the site’ (IV) Any bugs, viruses, trojan horses or the like that may be transmitted to or through our site by any Third-Party; or (V) Any errors or omissions in any content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the content contained on this site, whether based on tort, strict liability, breach of contract, breach of warranty or any other legal theory, and whether or not GIM was advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless GIM, its officers, directors, employees, agents, suppliers and Third-Party partners from and against all losses, expenses, damages and costs including reasonable attorney’s fees, resulting from: (I) Your use of the site, including without limitation, any content submitted or transmitted by you via the site; (II) any use of any password chosen by or issued to you; or (III) Any violation by you of: (A) These terms and conditions; (B) GIM;s Privacy Policy; (C) Any other terms, guidelines, policies or rules applicable to the site; (D) Any rights of any other person or entity; or (E) Any applicable laws, rules or regulations.

Entire Agreement

These Terms and Conditions constitute the entire agreement between the user and GIM with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.